A Tea Addict's Journal

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Updated: 20 min 47 sec ago

Tea service is hard

Sun, 12/31/2017 - 07:40


Restaurant tea service is often bad, I think mostly because it’s difficult to get right. Of all the things that a server needs to do, making tea to serve a customer is probably one of the most time consuming. You have to gather at least 3 pieces of wares, put leaves into the pot, add hot water, then bring it over and pour it out for the customer plus all that cream and sugar business. Compared to coffee, where you really only need one cup for the coffee and usually only a button press for the actual liquid, it’s a lot of work.

Moreover, there are other hidden problems in tea service. Like yesterday morning when I drank this cup – the tea was supposed to be English breakfast, but the problem is the little metal pot they used had been brewing quite a bit of peppermint tea, it seems – my English breakfast tasted like peppermint English breakfast, which was, well, kinda gross.

I’ve always bemoaned the poor state of affairs in most tea service at restaurants, but as I have family in the F&B business, I have also come to appreciate exactly how much trouble it is to offer good tea in a restaurant setting. You can’t charge too much (certainly not more than a cup of specialized coffee) and you have to try to make it quick – all the while trying to offer something serviceable, and most of your clientele don’t really care. There’s a good reason why so much tea service is so mediocre. Nobody is really willing to pay for the good stuff.